Old Loans Inn

The Old Loans Inn can be found in Troons Scotland, outside it is modern, stylish and once inside it is bigger than it looked. My wife and I had an over night stay there with an evening meal included which we both were looking forward too. The reception is small but leads into the much larger part of the Inn where we were informed of the where abouts of our room. Once entering the room it looked pretty much like any hotel we had stayed in, lay out the same, furniture the same, wi fi available, TV etc.

What we both laughed at was on it's table for two near the window was a small plate with 2 small apples on it with a very small bottle of water in front. We felt "why?" and who has the bottle as it was clear they couldn't spread to 2 bottles. We unpacked and looked for the kettle to find it was within the wardrobe plugged in and instead of a generous choice of drink options and biscuits we found just 2 cookies and a few tea bags and coffee sachets.

When it came to evening meal in its restaurant downstairs we found it very busy and had a big selection to choose. However, things didn't go to plan as our sweet was delivered first then taken away then our main course came and was wrong. As we had already waited so long we decided to keep the wrong option. Once finished our sweet returned, the same ones, now almost melted so we were not happy. My wife ordered another drink that never arrived. In fact she still jokes about still waiting.

 

After our meal we returned to our room got ready for bed and relaxed in front of their TV which has very few channel options. Late evening when we about to retire the phone rang saying they made a mistake over our meal price. They asked if we could return to the restaurant and my wife explained we were in bed they still expected us to return. We asked if it could be sorted in the morning in which they replied "no". In the end a waitress banged on our door after the extra money for the wrong food we were given. To top this disaster of an evening at 2am we were woken by the receipt being put under our door. 

Even thou The Old Loans Inn looks nice we both found the service and the attitude very disappointing. We may of stayed on a bad day by needless to say we both won't be returning again.